But they declined to do so - instead pointing out the small print on the contract that my daughter and son in law had signed in the store - that allowed John Lewis to exchange any items for a gift card instead. When I wrote to the Managing Director, Ms Nickolds, I was expecting a reputable company like John Lewis to be concerned, and to have purchased the missing items for them, since they were still easily available elsewhere, I checked. Why were the people buying the gifts and paying for them not notified? No doubt that is also in their small print somewhere – entirely for their own benefit. Thank you’s had to be written for unreceived gifts, rather than risk upsetting guests. The gift givers still believe that their gifts have been received by the young couple, for they were never notified or given an option to purchase the items elsewhere. In my daughter's case, John Lewis simply decided not to bother to restock the items that had been paid for. Neither are "out of stock" items removed from sale or flagged, but the Gift List Service continues to sell and accept money for items in the (vague) hope that they will become in stock by the time the items are packed to send. In John Lewis' explanatory letter they conceded that when someone purchases a gift item, they are not picked and put aside. As only gift vouchers are given in compensation John Lewis profits from the situation and the young couple loses out. John Lewis told me that my daughter had been informed – but the email address they gave me was unrecognisable. This allows John Lewis to keep selling and accepting money for items, whether they are able to fulfil their order or not. It is not the Gift List policy to “pick items” at the stage of purchase and payment, nor mark them as out of stock. Upsettingly, some items were parts of matching dinner service so they were left with an incomplete set. When they phoned, John Lewis informed them that the missing items were no longer in stock, but they could collect gift vouchers to the value, from the store. However, on returning from honeymoon, they discovered a number of gifts were missing. And I see see we are not alone.įor my daughter’s wedding last year, many guests purchased gifts from an on line John Lewis Gift List, at that time John Lewis took their money and banked it and the gift givers and the bride and groom both received confirmation from John Lewis that items had been purchased for them. We look forward to celebrating our day with you, our much loved friends and family.We found the John Lewis Wedding List Service extremely poor: I question whether it is legal, it is certainly not ethical.
#Giftlist at john lewis password#
The gift list number is 708637, there is no password – leave this box blank. You will need to scroll down the page to ‘Buy a Gift’ and then enter our gift list number: Anything would be most gratefully and joyfully received! Amazon:Ĭlick on the link below that will take you directly to our wedding list on Amazon There is a host of goodies to choose from. As most of you know, we have been living together for some time and have most things for day to day living, but it is traditional to have a gift list and as many of you have been asking, we put our heads together and managed to come up with a surprising number of luxury (and everyday) items that we would love to have. Just to be complicated, we have two lists to choose from – one with John Lewis, one with Amazon – you can choose from either / or.
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